Renaissance Hong Kong Harbour View Hotel
After a long but enjoyable flight from Los Angeles to Hong Kong, I had scheduled a 20 hour layover in Hong Kong, maximizing my time in the SAR in order to visit old friends. I had booked a standard room using 30, 000 Marriott Rewards points at the Harbour View Renaissance Hotel in Wan Chai (central area) and was able to book the room online via Marriott’s website. I chose the hotel based on the location and easy access to the airport express train that departs from the Central MTR station, along with easy access to the city, my friends’ living locations, and great food and drink options. After landing, I cleared immigration, bought a round trip airport express ticket (180 HKD round trip or 100 HKD each way) and headed to the city.
I arrived at the hotel around 10pm and was warmly greeted at reception. ! She also presented me with an umbrella and informed me that I would receive 500 bonus points as a platinum welcome gift. I joked about the umbrella asking her if they were expecting rain and she very seriously looked at me and told me, “No sir, it’s to protect you against the strong sun”. I laughed to myself and thanked her. She then presented me with two keys to my room and informed me that I had been upgraded to a one room suite overlooking the harbor and city. I was ecstatic for my upgrade as this was my first Platinum upgrade to a suite since Marriott announced the Asia Pacific Suite upgrade benefit last year. She also asked me what time my flight was the next day, and when I informed her it was at 430pm, she told me she would extend a late checkout of 2pm so I could rest comfortably before my flight. Her customer service was top notch and I was very impressed by the service received. She was friendly and proactive, taking steps to ensure my comfort without having to ask. Before leaving the desk, she also told me where the concierge lounge was and reminded me that I’d be welcome to stop in for complimentary breakfast and afternoon tea before departing the next afternoon.
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