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Hong Kong Airport: Key information directly to passengers’ mobile devicesHong Kong International Airport is leading the way in Asia Pacific with trials of beacons to provide key information directly to passengers’ mobile devices, to further improve their journey through the airport.

SITA Lab, the technology research team for global IT provider SITA, has installed more than fifty beacons in Terminal 1 at Hong Kong International Airport for one of these innovative trials.

Beacon technology triggers the display of location-relevant information on devices at the right time and in the right situation. With beacons, airports and airlines can provide passengers with indoor directions, walk times to gates, lounge access and alerts about boarding. Knowing where a passenger is before sending information enables more effective communication.

During the trial at Hong Kong International Airport, SITA is using best-in-class interactive maps to guide passengers along typical pathways between public transport points, check-in counters, immigration, Automated People Mover, boarding/arrival gates and baggage claim areas. These user-friendly maps display key information on passengers’ mobile phones or tablets, and the time it will take to get to the gate. They also provide information about shops, restaurants and retail offers.

Ilya Gutlin, SITA President, Asia Pacific, said: “Hong Kong International Airport puts huge emphasis on the passenger experience. It is no surprise that it is one of the first airports in the region to work with our team at SITA Lab to adopt such an innovative approach to help passengers make the most of their time in the airport. As part of our community approach to help improve the industry, we frequently work with airports to trial new technology and innovations that help improve efficiency and enhance customer services.”

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